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REFUND POLICY

Last Updated: September 2026

At Voissin, each piece is prepared with careful attention to its materials, construction, and finishing. As our pieces are produced in limited quantities and may be prepared specifically for an order, we maintain a considered approach to returns and refunds.





  1.  General Returns
  2. Voissin does not accept returns or exchanges simply due to a change of mind, incorrect selection of color or model, or personal preference.
  3. Please review the product details, dimensions, materials, and available options carefully before placing your order. If you require additional information, our team will be pleased to assist before purchase.

  5. Made-to-Order & Personalized Pieces
  6. Made-to-order, monogrammed, personalized, or otherwise specially commissioned pieces are final sale and cannot be returned or refunded due to a change of mind.Once production has commenced, an order may not be cancelled unless otherwise agreed by Voissin.

  8. Damaged or Incorrect Items
  9. If your piece arrives damaged, defective, or materially different from the item ordered, please contact Voissin within 48 hours of delivery.

  10. To allow us to assess the matter, please provide:

    • Your order number
    • Clear photographs of the piece and its packaging
    • A description of the issue
    • Photographs of any visible damage to the outer packaging
  11. We may request additional photographs or information where necessary.
  12. If the issue is confirmed to have resulted from a manufacturing defect or an error on our part, Voissin will, at its discretion, arrange a repair, replacement, or refund.

  14. Conditions for Approved Returns
  15. Where a return is approved by Voissin, the piece must be returned in its original condition, including its original packaging, documentation, Certificate of Provenance, and any accompanying accessories.
  16. Items that have been used, altered, personalized, washed, repaired, scratched, stained, or otherwise damaged after delivery may not qualify for a refund.
  17. Do not send an item back without receiving return instructions from Voissin. Unauthorised returns may not be accepted.

  19. Refunds
  20. Once a returned piece has been received and inspected, Voissin will confirm whether the item qualifies for a refund.
  21. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
  22. Original shipping charges are generally non-refundable unless the return is the result of an error or confirmed defect attributable to Voissin.

  24. International Orders
  25. For international orders, customs duties, import taxes, VAT, and other charges imposed by the destination country are the responsibility of the customer.
  26. These charges are not collected or refunded by Voissin unless expressly stated otherwise.
  27. If a shipment is refused or abandoned by the recipient and returned to Voissin, any return shipping, customs, duties, or related costs incurred may be deducted from an eligible refund.

  29. Product Care & Damage
  30. Voissin is not responsible for damage that occurs after delivery as a result of improper use, accidents, neglect, exposure to unsuitable conditions, or failure to follow the care instructions provided with the piece.
  31. Normal signs of use and the natural development of leather over time are not considered defects. Variations in texture, grain, color, and other characteristics may occur naturally and are part of the character of the material.

  33. Order Cancellation
  34. Orders may be cancelled only before production or preparation has commenced and are subject to Voissin's approval.
  35. Once an order has entered production, preparation, personalization, or dispatch, cancellation may no longer be possible.
  36. For made-to-order or personalized pieces, cancellation is not available once production has commenced.

  38. Contact
  39. If you have any questions regarding a return, refund, or issue with your order, please contact Voissin through the contact details provided on our website.
  40. Please include your order number and any relevant photographs or information so that we can review your request.
  41. Each request will be reviewed individually based on the circumstances of the order.