FREQUENTLY ASKED QUESTIONS

You can place an order directly through our website. Select your desired product, add it to your cart, and proceed to checkout.

Yes. Selected Voissin pieces may be available through pre-order. Pre-order availability, estimated production time, and other details will be stated on the product page.

Orders can only be modified or cancelled before they have been confirmed for processing. Please contact us as soon as possible if you need to make a change.

We currently accept PayPal and manual payment via bank transfer, depending on the available payment options at checkout.

After selecting the manual payment option, you will receive the payment instructions provided by Voissin. Please complete the payment and submit your payment confirmation as instructed.

Orders are processed after payment has been received and verified by Voissin.

Voissin ships to selected destinations. Available shipping destinations and methods will be shown during checkout.

Delivery times depend on the destination, shipping method, and product availability. Estimated delivery information will be provided before your order is shipped.

When tracking is available for your shipment, the tracking information will be provided after your order has been dispatched.

For international orders, customs duties, import taxes, or other destination-country charges may apply. These charges are the responsibility of the recipient unless otherwise stated.

Returns are subject to Voissin's return policy. Please contact us before sending any item back so we can review your request and provide the appropriate instructions.

Exchanges may be available depending on the product and circumstances. Please contact us before returning an item.

Please contact us as soon as possible after delivery and provide photographs of the item and packaging. We will review the condition and assist you accordingly.

Voissin pieces are crafted with a focus on artisanal workmanship, attention to detail, and material quality. Production methods may vary depending on the individual piece.

We work with selected leathers from different tannages and finishes. The specific leather used for each piece is stated on its respective product page.

Yes. Leather is a natural material and may develop variations in colour, texture, and patina through use. These characteristics are part of the natural ageing process of leather.

Avoid prolonged exposure to water, excessive heat, direct sunlight, and abrasive surfaces. Store your piece in its dust bag when not in use and handle it with clean, dry hands.

For detailed care instructions, please refer to our Leather Care guide.

Selected Voissin products may include an authenticity system that allows you to verify product information digitally. Please follow the instructions provided with your piece.

No. Natural leather may contain subtle variations in grain, texture, and colour. These variations are natural characteristics of the material and are not considered defects.

For questions regarding products, orders, payments, or after-sales assistance, please contact us through the official contact channels provided on our website.  

Our customer service team will respond as soon as possible during our operating hours 9am – 7pm at.