1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Account login information
- Order details
- Product and purchase information
- Payment confirmation or transaction references
- Information contained in messages or communications you send to us
- Other information you choose to provide when using our services
You are responsible for ensuring that information you provide to us is accurate and up to date.
1.2 Information Collected Automatically
When you access our website, certain technical information may be collected automatically, including:
- IP address - Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website or source
- General website interaction information
- Cookies and similar technologies
This information may be used to maintain website functionality, security, performance, and usability.
2. How We Use Personal Information
We may use personal information for the following purposes:
- Creating and managing customer accounts
- Processing and fulfilling orders
- Confirming purchases
- Arranging payment
- Arranging shipping and delivery
- Communicating with customers regarding orders
- Responding to customer inquiries
- Providing customer support
- Managing returns, refunds, or other order-related matters
- Preventing fraud, abuse, unauthorized access, and other harmful activity
- Maintaining and securing our website
- Improving our products, website, and services
- Understanding website usage and performance
- Complying with applicable legal, accounting, tax, and regulatory requirements
- Protecting our rights, property, and legitimate business interests
We will not intentionally use personal information for purposes materially unrelated to those described in this Privacy Policy without an appropriate legal basis or consent where required
3. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Performance of a contract, such as processing and fulfilling an order you place with us
- Compliance with legal obligations
- Your consent, where consent is required
- Our legitimate interests, provided those interests do not override applicable privacy rights
- Other lawful bases permitted by applicable law
Where processing is based on consent, you may withdraw your consent where permitted by applicable law.
4. Payment Information
Voissin may offer payment methods provided by third-party payment service providers.
For example, payments made through PayPal may be processed directly by PayPal and are subject to PayPal's own terms and privacy policy.
For bank transfers or QRIS payments, we may receive information necessary to verify the transaction, such as payment references, transaction amounts, payment timestamps, or proof of payment.
Voissin does not intentionally collect or store complete payment card information, such as full card numbers or security codes, on our website.
Customers should review the privacy policies of the applicable payment providers for information regarding how those providers process payment-related information
For example, payments made through PayPal may be processed directly by PayPal and are subject to PayPal's own terms and privacy policy.
For bank transfers or QRIS payments, we may receive information necessary to verify the transaction, such as payment references, transaction amounts, payment timestamps, or proof of payment.
Voissin does not intentionally collect or store complete payment card information, such as full card numbers or security codes, on our website.
Customers should review the privacy policies of the applicable payment providers for information regarding how those providers process payment-related information
5. Shipping and Delivery Information
To fulfill an order, we may provide relevant customer information to shipping, courier, logistics, or fulfillment providers.
This information may include:
- Recipient name
- Shipping address
- Telephone or mobile number
- Order or delivery reference
- Other information reasonably necessary to complete delivery
We only provide information that is reasonably necessary for the delivery or fulfillment process.
6. Sharing Personal Information
We may disclose or provide access to personal information to third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment service providers
- Shipping and logistics providers
- Website and hosting providers
- Technology and software service providers
- Customer support providers
- Security and fraud-prevention providers
- Analytics or marketing service providers, where applicable
- Professional advisers
- Government authorities, regulators, courts, or law enforcement where legally required
We do not sell personal information to third parties for their own independent purposes.
Third-party service providers may process information on our behalf or independently under their own privacy policies, depending on the service they provide.
Third-party service providers may process information on our behalf or independently under their own privacy policies, depending on the service they provide.
7. Odoo and Third-Party Technology Providers
Our website and e-commerce operations may use third-party technology and infrastructure providers, including Odoo and its associated services.
These providers may process information necessary to operate website functionality, customer accounts, shopping carts, orders, invoices, communications, security, and other business processes.
The processing of information by such providers may be governed by their respective terms, privacy policies, and data-processing arrangements.
These providers may process information necessary to operate website functionality, customer accounts, shopping carts, orders, invoices, communications, security, and other business processes.
The processing of information by such providers may be governed by their respective terms, privacy policies, and data-processing arrangements.
8. International Data Transfers
Some third-party service providers used by Voissin may process or store information in countries outside your country of residence.
Where personal information is transferred internationally, we will seek to use appropriate safeguards and mechanisms required by applicable law.
Third-party providers may also have their own procedures and safeguards governing international data transfers.
Third-party providers may also have their own procedures and safeguards governing international data transfers.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes including:
- Essential website functionality
- Maintaining login and shopping sessions
- Remembering preferences
- Website security
- Understanding website performance
- Analytics
- Improving user experience
Some cookies may be placed by third-party services integrated into our website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may prevent some website features from functioning properly.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may prevent some website features from functioning properly.
The use of these technologies may change over time as our website and marketing activities develop.
10. Analytics and Marketing Technologies
If analytics, advertising, social media, or marketing technologies are implemented on our website, those technologies may collect information regarding website visits, interactions, or general usage.
Such technologies may include services provided by third parties such as analytics or social media platforms.
The use of these technologies may change over time as our website and marketing activities develop.
Where required, we will provide appropriate notices or obtain consent for such processing.
11. Marketing Communications
If you choose to receive marketing communications from Voissin, we may use your contact information to send information regarding:
- New collections
- Product launches
- Special events
- Promotions
- Brand updates
- Other Voissin-related communications
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, payment information, shipping updates, or other service-related messages
12. Product Authentication and NFC Technology
Certain Voissin products may contain NFC tags or similar product-authentication technologies.
Where these technologies are used, interaction with an NFC tag may direct you to a Voissin webpage or authentication-related content.
If the authentication system collects or records information associated with an NFC interaction, such information may be processed for purposes including product authentication, fraud prevention, product verification, and improving the authenticity service.
Any personal information collected through such technology will be handled in accordance with this Privacy Policy and applicable law.
Where these technologies are used, interaction with an NFC tag may direct you to a Voissin webpage or authentication-related content.
If the authentication system collects or records information associated with an NFC interaction, such information may be processed for purposes including product authentication, fraud prevention, product verification, and improving the authenticity service.
Any personal information collected through such technology will be handled in accordance with this Privacy Policy and applicable law.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- The duration of our relationship with you
- Legal, tax, accounting, or regulatory requirements
- The need to resolve disputes
- Fraud prevention and security requirements
- The protection of our legal rights and legitimate business interests
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.
14. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and devices, including using appropriate passwords and avoiding sharing login information with others.